Contact Us

Need to contact Casino Not On Gamstop? This page explains what we can help with, what to include in a message and where to go for problems we can't solve, such as a dispute with a casino. We are an independent information site. We are not a casino, and we don't hold or manage player accounts.

We publish research-based guides to casinos not on GamStop for readers in Great Britain and the wider UK. Some links on this site may earn the publisher a commission. Commission does not decide rankings or ratings. You can read more on our About Us page.

What you can contact us about

We are glad to hear from readers about the content on mynearestmarginal.com. The most useful messages fall into these groups:

• Corrections: a bonus term, payment method, limit or licence detail that looks out of date or wrong.
• Content feedback: a guide that confused you, or a topic you want covered, such as wagering requirements, verification checks or withdrawal limits.
• Questions about a review: how we reached a rating or why a casino is placed where it is.
• Site issues: a broken link, a page that won't load or an error on your phone.
• Business or press enquiries: questions about the site itself.

What we can't help with

Some problems need to go to someone else. We can't act on any of the following:

• Casino account problems. We can't unlock accounts, release winnings or reverse a decision by any operator, including Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo or Daytonaspin.
• Withdrawal disputes. We can't intervene in a payment or identity verification dispute, and we can't promise any outcome.
• Personal gambling advice. We can't tell you whether you should gamble, or recommend a bonus for your circumstances.

Before you write to us

A clear message gets a quicker and more useful reply. Please include:

1. The page address or title you are writing about.
2. What you think is wrong, and where you saw the correct information.
3. The date you saw it, since bonuses and terms change often.
4. A screenshot if the problem is visual or technical.

Please don't send passwords, full card numbers, identity documents or bank details. We never need them.

How we handle corrections

Offers, wagering rules, payment options and limits can change without notice. We check the details on our pages against the casino's own published terms. Our latest fact-check date is 29 September 2026. If you spot a mismatch, tell us and we will check it against the operator's current terms before updating the page. We can't promise a reply time, and we may not answer every message individually.

Bear in mind that a bonus headline is casino advertising. Wagering, maximum bet, expiry and cashout limits apply to bonuses and free spins. Always read the operator's own terms before you deposit. Our Terms and Conditions explain how you may use this site.

If you have a complaint about a casino

Start with the casino's own customer support, and keep copies of chats, emails and screenshots. Then use the operator's formal complaints procedure. If the casino is licensed overseas, the protections available to you may differ from those under a UK Gambling Commission licence, and an independent dispute route may be limited. Check the licence details and complaints policy in the casino's terms before you play. Our guide to non GamStop casinos covers licensing and what to check.

If gambling is causing you harm

You don't have to contact us first. If gambling is affecting your money, mood or relationships, free and confidential help is available from GamCare on 0808 8020 133. GAMSTOP lets you self-exclude from UK-licensed gambling sites. You can also use deposit and loss limits, and blocking software on your devices. Our Responsible Gambling page has more detail. Gambling is for adults aged 18 and over. It should never be treated as a way to earn money or fix financial problems.

Quick guide: where to go